Privacy and Cookies

About this privacy statement.

This privacy statement is published in accordance with the article 13 of the d.lgs. number 196/2003, code regulating personal data protection (“Code”), and is addressed to users of the website belonging to XQ Food SRL (“XQ Food”), (“Website”). This privacy statement relate to all personal data that XQ Food collects and keeps about its clients and their accounts; it doesn’t apply to data collected by other websites the client may have visited through links to third parties websites.

Types of data treated

The personal data treated by XQFood are collected (1) when directly given by the client; (2) automatically collected.

1) Data directly given by the client are all the personal data entered in the website (to navigate, to complete online purchases or for any other reason) or made available to XQ Food with any method. Anyone whose personal data are collected can decide, within the law, not to allow the partial or total treatment of personal data. This may result in some limitations or total inability to use the XQ Food services.    

2) Automatically collected data are navigation data also known as “cookies”. IT systems and software responsible for operating the website, during their routine tasks, acquire some personal data. Their diffusion is implicit in the use of some Internet protocols. Usually this information is not collected with the aim of matching it with users’ profiles; however, because of some features, they may be able to identify the users, through elaborations and comparisons with data owned by third parties.


A cookie is a text-only string of information that a website transfers to the cookie file of the browser while the user is navigating on a website. Cookies can be memorized for as long as a particular website is used (session cookie) or for a longer period of time not dependent on the session’s length (persistent cookie). Cookies work in combination with the website’s content and usually their purpose is to improve the use and experience while surfing the web. Cookies allow XQ Food to know what pages are viewed, the products purchased and the customer journey around a website. This function allows XQ Food to tailor adverts for each user. XQ Food may collaborate with third parties that use monitoring techniques, to advertise on the Internet. These third party companies may collect anonymous information about visits to our website.

Which cookies we use. How we use them.

Currently, our website is using the following types of cookies with the relevant functions:

Name Type Cookies’ purpose and description
Joomla Cookie Navigation Cookies Cookies have the exclusive function of recognizing logged users allowing the website surfing also in reserved areas. 
Performance Cookies Navigation Cookies Cookies have the exclusive function of saving information on inline style sheets in order to speed up the following user’s visits and offer a faster and less expensive navigation.
Google Analytics Third party cookies

XQ Food uses this web analysis service offered by Google inc. in order to collect aggregated statistics data that can help evaluating how the website is used and the user’s activities. Google memorizes the information cookies collects from servers that can also be located in the United States. Google reserves the right to forward the information collected by its cookies to third parties where this is requested by law or where the third party processes information on Google’s behalf.

Google will not associate your IP adder to any other data owned by Google in order to have a more detailed profile of the user. More information on privacy management and/or on how to refuse or eliminate this type of cookie can be found on the URL: .

Users can disable the Google Analytics action by installing on their browsers the opt-out component made available by Google. In order to disable the data collection by Google Analytics please check the link:

Embedded contents Third party cookies


XQ Food may sometimes use Youtube and Vimeo videos, contents from social networks like Twitterm Facebook, Google+ and in general embeddable contents coming from other platforms. XQ Food has no control on the cookies coming from these third parties and for this reason it is recommended to check cookies terms and conditions on the third parties websites in order to have more control of their cookies. Please see below some useful links to the mentioned third parties’ cookie policies:
DoubleClick Third party cookies

In order to present banners on its website XQ Food uses the third party service DoubleClick. The service is basic and doesn’t involve any kind of behavioural analysis. For more information on the cookies please check the following link:

Goole Fonts Third party cookies

In some sections of its website XQ Food uses some fonts belonging to the service Google Fonts. For information on the relevant cookies please check: /privacy

Facebook Remarketing (Facebook Inc.)  Third party cookies In some pages XQ Food irregularly uses Facebook Remarketing to create promotional campaigns. Facebook Remarketins is a service of Remarketing and Behavioural Targeting provided by Facebook Inc. which matches this online space’s activity with the Facebook advertising network. To opt-out please visit For the policy:

How to limit cookies

For the above-mentioned purposes, or for other purposes, cookies collect and record surfing information, even though XQ Food gives the Client the choice to accept or decline cookies.

Consequently, should cookies be blocked or disabled, the Client may not be able to use all the features of the website.

In the web browser Settings section almost all computers have the option to inform the user once a cookie is sent, or they allow to totally disabling cookies. Completely disabling cookies may stop many functions, affect the navigation or correctly visualizing the website and other web pages.

Data treatment

Data are usually treated at XQ Food SRL headquarters.

Personal data are treated by XQ Food and /or by accurately selected trustworthy third parties. Data may be forwarded to third parties should this be necessary or opportune in order to perform activities (even instrumental or ancillary) relevant to the purpose of data treatment illustrated in this document, the main purpose being the supply of goods and services requested by the Client.

Personal data are collected respecting obligations and guarantees in line with the Code and are mainly treated using automated electronic tools, for a time strictly limited to perform the tasks for which they have been collected. Security measures are in place in order to prevent data loss, illicit or incorrect use and unauthorized access.

As soon as personal data are no longer needed for the purposes for which they were collected, XQ Food proceeds to deleting them, unless the law doesn’t mandate to archive them or the client has agreed to store them for a longer time or to have them archived.

Rights of visitors of the website.

Within article 7 of the Code, each user has the right to know whether personal data have been stored, even when they are not recorded yet, and they need to be communicated in clear form.

More in detail, each user has the right to know from XQ Food all information about: (a) the origin of personal data; (b) the purpose and methods of data elaboration; (c) the methods used by electronic tools to elaborate data; (d) the personal details of the owner and of the data controller; (e) the personal details of the subjects and subject categories to which data may be forwarded.

More, each user can ask XQ Food to update, correct, supplement or cancel personal data should they be treated illicitly or in other cases within the law, or to block any data held in violation of the law.

Lastly, each user has the right to totally or partially oppose data treatment, even when data collection is relevant to the purpose, for legitimate reasons and for sending advertisement material, for direct sales and for marketing research.

The above-mentioned requests have to be addressed through signed for mail to the Data Controller mentioned below.

Owner and Data Controller

The data controller is XQ Food SRL, the seller and website owner is XQ Food SRL, with legal headquarters 13, 44121 Ferrara, CF/PI 01935700383. It is registered with the Ferrara companies register, REA number: 211396- e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Purpose of data treatment

Data are exclusively for the purpose for which they are collected, described below:

XQ Food mainly use clients’ data to:

  1. Manage orders and complete relevant activities (example: contact with client about the order’s status, replies to clients’ requests, payments’ management).
  2. Manage the users’ accounts upon registration to the Website in order to use the service;
  3.  Allow subscribing to other services or specific services, like receiving newsletters with promotional offers and other information services, or for statistics and market research.

For the above-mentioned purposes, XQ Food may appoint external suppliers to which only and exclusively data that are strictly necessary for the required task are communicated.

Supplying data for the purposes explained at the above-mentioned points 1 and 2 is mandatory as points 1 and 2 are necessary for the sale and delivery services through the Website or to register on the website. By refusing to allow personal data treatment it will be impossible to complete the required services (sale and delivery through the Website and registration on the Website).

Supplying data for the purposes mentioned in point 3 (newsletters with promotional offers and other information services, or for statistics and market research) is optional. Refusing the personal data treatment allows completing the contract with XQ Food to supply services cited at points 1 and 2. However it prevents from being updated on commercial initiatives and/or promotional campaigns, from receiving offers or other promotional material and/or from sending personalized offers to the client. Should the consent be given by ticking the “Join newsletter” box, XQ Food may send the user adverts or promotional offers, by using the details entered, within the Code and without prejudice to the possibility for the user to deny this use at any time.

Within the points 1 and 2 in the above paragraph “Purpose of data treatment”,

√ I authorize the data treatment (consent is mandatory for the client to receive the required services).

General terms and conditions

Websites, domains and sub-domains at the address (Website) are exclusive property of XQ Food SRL with legal headquarters in via Ortigara 13, 44121 Ferrara (PI/CF 01935700383) from now on XQ Food.

Accepting the conditions

Terms and conditions regulating the services offered by XQ Food are articulated in these General terms and conditions. By accepting these conditions during the registration on the Website and by using the Website, the user explicitly agrees on respecting the Website’s conditions. 


Modification of conditions

Terms of service may be modified anytime and the owners’ total discretion, should they consider it necessary for legal or technical reasons.

With the exception of statutory ordinary remedies about the non–compliance with obligations deriving from the contract or from disregarding regulations in place, XQ Food reserves the right to send notifications to the users, suspend users temporarily or permanently, interrupting the supply of some or all services in the following cases:

  1. Breach of these General Conditions;
  2. Website’s inability to verify the correctness of the information supplied during the registration or the use of the service;
  3. Performing actions that may cause economic damages or legal responsibility for the Website or other users;
  4. Security reasons or prevention of unauthorized access to the Website;
  5. Partial or total termination of the services.


Use of the Website

The User explicitly agrees and guarantees that the use of the Website and its services will fully comply with the General terms and conditions, and will not affect any other subject’s rights, will not constitute a breach of a contractual obligation or of a legal obligation towards third parties and that will not breach current laws. More the user agrees to release XQ Food from any liability, towards any subject, that may derive from a use of the Website non-compliant with these Conditions.

To register on the website real people names, company names or nicknames can be used, provided that the user is authorized to use those names or domains and that by using those the user is not in breach of any intellectual property. By registering to the Website the User agrees to release XQ Food from any liability towards any subject that may derive from using personal names, domains or registered brands, that don’t comply with current regulations.

The following is strictly forbidden:

  • The user cannot use the Website in a way that can damage, put out of order, overload or in any way jeopardize the correct operation of the Website itself or of the network/s to which it is linked.
  • The user cannot put in place any action that may interfere or prevent third parties from using the Website.
  • The user cannot try to illicitly access the Website or information and/or data belonging to registered users and/or machines and networks linked to the Website itself.

XQ Food reserves the right to remove at its exclusive and total discretion all content considered:

  • illicit, defamatory, racist, calumnious;
  • hate and violence propaganda;
  • harmful towards people, institutions or religions;
  • harmful towards other people’s privacy;
  • harmful for under eighteens;
  • harmful towards brands, patents and contents protected by copyright;
  • featuring third parties’ personal data;
  • promoting trade activities.

Should the client be temporarily or permanently suspended, it won’t be possible for the user to register again using the same credentials used for the suspended account.

Contents’ property

Unless otherwise specified, the Website, its graphics and all texts, images, brands, logos and what is featured in the Website belong to XQ Food and all rights are reserved.

XQ Food,, the logo and all other brands featured on the Website are registered trademarks or they belong to XQ Food or to third parties that have specifically allowed to use their brands. No contents presents on the Website can be intended as a guarantee, explicit or otherwise, of a license or right to sue the brands without prior release written by XQ Food or by third parties owning the brand.

Laws and international treaties applicable to the protection of intellectual property protect the above rights. It is therefore forbidden (and may be sanctioned within civil and criminal law) any form of reproduction and redistribution, even if partial, of the Website’s layout and graphics and of the contents featured on the Website, without written authorization by XQ Food.

The contents of any kind (texts, images, videos, etc.) provided and entered by users exclusively belong to users and/or third parties that have authorized the user to employ them. By sending the above-mentioned contents, the user allows the Website to use, publish, disclose, transmit, visualize, publicly execute, the contents.

The user declares and guarantees that sending the contents and/or the use of these contents by the Website is not in breach of any intellectual or industrial property and/or copyright and/or confidentiality and/or right to privacy for third parties. In particular, the User also declares and guarantees to receiving all necessary consent and approval by possible third parties, to having paid the rights and fees as required by law or in the contract, to third parties and that no third parties’ right impede the Website to receive and use the contents within the General Conditions.

Consequently, the User agrees to release from liability and exonerate XQ Food from any claim, damage, prejudice, cost or expense, including the costs for legal assistance and those that may follow court judgment against the Website should the Website incur in breach because of the user as detailed in this paragraph.

Disclaimer of warranties and limitation of liability

Within the law and apart from the consumers’ rights, XQ Food cannot guarantee the Website’s content for purposes unless differently specified for chargeable services.

It has no liability regarding the accuracy or the exclusive character of the website’s content, in particular the contents personally added by the users.

The User is exclusively responsible for the use of the website and XQ Food, apart from the chargeable services provided within the purpose of the service itself, cannot be considered contractually or non-contractually responsible, for losses or damages deriving from the Website’s use, including, without any limitations, any damage (direct, indirect, punitive or consequential) and any loss (of income, profits, goodwill, data, contracts, money use), and loss or damages deriving from business deferral  determined by the use or impossibility to use or by the outcome of the use of this Website.

International users

XQ Food does not guarantee that the information featured on the Website are correct and, in particular, that the contents are available in the same aspect, same format and same condition even outside Italy. The User, resident in a country other than Italy, by visiting and using the Website agrees to respect all applicable laws relevant to the data and content transmission to the country where the User resides and, should the User download contents and information from the Website, the User takes responsibility to respect the law of the country of residence.

External websites

The Websites features links and banners redirecting to third party websites that are not under XQ Food’s control; XQ Food takes no responsibility for these websites’ contents or for the services they may offer. The Website supplies links and banners but this doesn’t imply in any case the approval or the affiliation with the website linked. Linked websites belong to third parties they autonomously manage. For this reason XQ Food cannot guarantee that the user will be satisfied with their products, services, or business process.

It is therefore recommended the User perform all necessary checks before starting any transaction with these subjects. Google Analytics remarketing is used through these external websites for advertisement purposes and third party suppliers use cookies MANCA QUALCOSA to inform, optimize and publish adverts based on the previous visits of a user to a website.




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